Privacy Policy

Last updated: August 20, 2026

Sona ("we", "us") is a product of PLUH that provides AI front-desk services — phone, SMS, and email — to fitness businesses ("our customers"). This policy describes how we handle information for visitors to talksona.ai and for people who interact with a business that uses Sona.

Information we collect

When you contact a business that uses Sona — by phone, text message, email, or a website form — we collect the information you provide: your name, phone number, email address, the content of your messages and calls (including call recordings and transcripts where permitted by law), and scheduling details such as bookings you make.

How we use it

We use this information solely to provide services on behalf of the business you contacted: answering questions, booking appointments, sending confirmations and follow-ups, and giving the business a record of its own conversations. We do not sell personal information. We do not share it with third parties for their own marketing purposes. We do not use the content of your messages to train generalized AI models.

Text messaging

If you opt in to text messages from a business using Sona, we send messages on that business's behalf (booking confirmations, replies to your inquiries, reminders, and — where you've consented — promotional messages). Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Opt-outs are honored immediately and permanently. Mobile opt-in data and consent are never shared with third parties.

Data retention & security

Data is encrypted in transit and at rest and retained only as long as needed to provide the service to the business you contacted, or as required by law. You may request access to or deletion of your personal information by contacting us or the business you interacted with.

Contact

Questions about this policy: contact@talksona.ai